When I first started in content marketing, th🦂e idea of interviewing someone sent my anxiety through the roof. 

I us🍒ed to think: I’m not Oprah. I’m not Barbara Walters, David Frost, or James Lipton. 

I was worried about not asking the right questions, d𒊎igging deep enough,🥂 or sounding “stupid.” Thankfully, this was mainly imposter syndrome at play, but my worry wasn’t without reason. 

When it comes to 澳洲幸运5开奖官网在线查询开奖结果:hiring a content manager, two skills are likely top of mind for you: writing and editing. Content managers have to be able to deliver a well-written, engaging piece of content to attract the traffic, leads, and sales your business ඣneeds to achieve its goals. 

But the buck doesn’t stop there. 

One important skill that often꧃ gets glossed over is the ability to interview others as e👍asily as you breathe, effortlessly extracting incredible stories from those around you. 

Over the last decade, we’ve not only learned the true value of this skill but come to champion it as an essential piece of content marketing success wit🃏h our clients as well.

We've also helped hire hundreds of first-class content managers for our own team and for businesse꧅s around the world. 

In this article, I’ll share how by diving into:

• Why interview skills are so important in a content manager
• How to evaluate the interview skills of a potential content manager
• What skills you should be looking for
• Finding your perfect match

Why interview skills are so important in a content manager

Content marketing is all about 澳洲幸运5开奖官网在线查询开奖结果:building trust in your business and those who work in it. Content needs to share your knowledge and unique perspectives while answering the questions your audience is asking. 

Great content helps educate and empower your audience to make the best purchase decisions for themselves — it doesn’t just shove your sales pitch down their throats.&nbs♕p;

This i💮s your content manager꧋’s primary responsibility. 

Now, your content manager likely won’t be an expert in everything you need them to be writing about. This is especially true if they are not f♛rom your industry — but they don’t have to be. 

In addit෴ion to the ability to research, a great content manager needs to be a skilled interviewer who can gather insights and knowledge from experts on your team for the content they create. 

If they aren’t, you risk not getting the full information from your team and puttꦍing out inaccurate or lackluster content t♏hat doesn’t deliver any value, attract traffic, or build trust. 

How to evaluate interview skills in a content manager

Now t🧸hat you know why 🍷you need a great interviewer, how do you find them?

If you've read anything about our澳洲幸运5开奖官网在线查询开奖结果: hiring process for marketers here at IMPACT, the🔴 term "situational activity" sh🉐ould be familiar to you.

For those who haven't heard of it before, the term simply refers to a stage in the hiring process during which we have a job candidate participate in an activity that approximates♔ a common situation or task they'll be asked to complete through the duties of their potential role. 

This will give you a glimpse into how the candidate will actually perfo🍌rm on the job rather th🌠an relying on gut feelings, references, resumé, or carefully curated portfolios.

It also gives candidates an opportunity to see what kind of wor꧙k they will be involved in and the standards you’re looking for.

In the case of a content manager positio💃n, here is the activity we🥀 put our candidates through:

1. The job candidate is scheduled to interview an internal expert on our team to whom they have never spoken before. 
2. The interview can last up to 30 minutes and takes place over video (we use Zoom for our video conferencing). It should be recorded.
3. They are told in advance what the topic will be. For example, in the past, ours has been "How to Create Content Like a Thought Leader."
4. Following the interview, they have up to 48 hours (from the time we send them the recording of our interview) to submit a 600 to 900-word article on the topic. 

Once all of this is completed, we review the recording. Did they ask follow-up questions? Did they cut off the expert or let them speak? This gives us a good idea of whether the candidate has the chops to be ouꦚr content 🦂manager.

What does a great interviewer look like?

Whꦡen reviewing an interview, hat exactly should you be looking for? Let’s break it down. 

Building rapport

World-class content managers understand one fundamental thing — the way to get the true expert "goodness" out of a subject matter expert is♉ to make them feel as comfortaꦦble as possible with you. 

In other words, they are skilled rapport-builders. They know how to create a positive and relaxed atmosphere that immediately puts som🌱eone at ease. 

Instead of awkwardly (and selfishly one might add) ꦦdiving into the questions they have prepared, they start the interview with a bit of small talk and light conversation. 

During those few minutes, not only can they quickly find a few areas of "common ground," but they can also give your subject matter expert the chance to relax and be more themselves. Great interviewers know ho🌜w to create a space where someone doesn’t need t🔯o "perform." 

A content interview should be a conversation, no🐓t an interrogation. 

You need a content manager who𝓰 can make your in-house experts — who may not always come to the tablꦕe feeling totally ready to share all of their knowledge — feel comfortable. 

Otherwise, p♕eople won't want to make time for the interview, and the discomfort of your experts will be reflected in the final product of whatever content pieces are created.

Asking follow-up questions

A co♑ntent manager should come to an interview wiꦚth prepared questions. However, the best interviewers know one thing — the meat of any story often lives in the follow-up questions you ask. 

For example, whenever I go into an interview with an expert, I usually have between three and five questions ☂in mind that are designed to provide the basic "beginning-middle-end" architecture an article needs. 

Beyond that, however, I know the 🍰goods I'm looking for will lay in the answers I get when I ask clarifying follow-up questions. 

Often, initial answers — while s𓄧erviceable — only scratch the sꦕurface of what you're really looking for. 

Look for content manager candidates who ask follow-ups that get someone to:

• Stop using the canned language they’re used to parroting when faced with t🍨he "usua𝔍l" questions about what they do. 
• Start talking like themselves an🌳d sounding liᩚᩚᩚᩚᩚᩚ⁤⁤⁤⁤ᩚ⁤⁤⁤⁤ᩚ⁤⁤⁤⁤ᩚ𒀱ᩚᩚᩚke a human being, instead of a big bottle of homogenous jargon.
• Phrase ideas differently, so the answeꦑr🏅s are accessible and relatable to the audience you’re trying to reach. 

I don't care how wonderful or see♊mingly "thorough" their initial prepared questions are; there’s always more than meets the eye (or🦂 ear in this case).

Letting the expert do most of the talking 

With a small handful of questions and maybe two or three pointed follow-ups, a great content manager can 澳洲幸运5开奖官网在线查询开奖结果:get everything they need f𓄧rom♕ their expert. 

🐲This is because they got the expert to do most of the talking, without them probing or leading.  

You want to hire a content manager who makes 🍌it easy for someone to just talk about what they love to do and what they know the most about without a ton of intervention. 

The g🐎oal of an interview is to get the expert talking — and not the other way around. 

Remember, you're looking for the total package

Here's the sa♏d truth: Great writing and interviewing🀅 aren’t necessarily a package deal. 

A candidate may have built rapport like a champ, asked killer follow-up questions, and got your expert talking in the best way possible only to ♏deliver a completely lackluster draft. 

Sure, if you’re hiring for a video interviewer, perhaps this is OK, but with blog🌄ging and written content in mind, if a content mana♛ger can't deliver a great article, that seemingly wonderful interview is a big fat waste of time. 

It may take time, but hire someone with both skills, or at least the potential to level up in the inte🌸rview arena with a little bit of training. 

Finding your perfect content manager match

At the end of the day, you need a content manager who fits your needs and your busi🎉ness.

The above activity can easily be adapted to any company, industry, or team, but here are three things to c🏅onsider as you customize it to your needs:

• Choose the right interview topic. Intentionally choose a topic that weeds out folks who don’t have at least a willingness to embrace what you do and take it seriously. Since the best content manager candidates can 澳🍌洲幸运5开奖官网在线查询开奖结果:come from outside of one's industry, it’s important to create a self-qualifying (or self-disqualifying) opportunity for someone to see if your industry is for them. 
• Throw in a curveball. When it comes to the interview, make sure your expert occasionally goes off script or launches into a "somewhat related" monologue to see how they react or manage the situation. Try to find those natural "And another thing!" moments that would easily happen in real life to avoid it coming off as an obvious test. It's always interesting to see how long someone will let the expert go, and most of all, what their strategies are for reeling someone back in.
• Go above and beyond. Intentionally give enough information for a 1,500- to 2,000-word article, close to double the word count of the original assignment. This happens a lot "on the job" for a content manager: You work with a brilliant subject matter expert, and you walk out of your interview with a mountain of raw materials that far exceeds the needs of the piece you're working on. The right candidate knows how to zero in on the most important elements of the story, as well as what needs to be "left on the cutting room floor."

Subject matter interviews are ꦦoften fa♔r from neat, so throwing in these evaluatory challenges will help you see how your potential candidate rolls with the punches.

Use these tips, the steps, and 🎃the qualities we outlined and you’ll be well on your way to finding the perfect content manager for your team. 

Want some more insight?  Talk to an advisor on our team. We’re happy to help.